To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Is the problem at every faucet? If not, you may have a clogged aerator. Check the screens for rust or other particles that may be restricting flow. Clean and/or replace the aerator. In single-handle fixtures, the trouble could also be in the mixer valve cartridge of the fixture, the water supply line may be crimped or the valve may be partially closed.
Is the pressure the same at both hot and cold fixtures? If only the hot water, the problem could be the water heater. Check the shut-off valves near the water heater to make sure it is not closed or partially closed.
Do you have a water softener? If so, put the softener on bypass and see if the pressure increases. If this increases your pressure, the problem is probably the water softener.
Do you have a pressure-reducing valve (PRV) on your property? These are usually located on the property owner's side of the water meter. If you do it may need to be adjusted or serviced.
Is your customer valve fully opened? These are usually located on the property owner's side of the water meter. This is the valve that allows you to turn off water to your house for repairs or other purposes.
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.